4. November: Kristof Kloeckner (IBM New York)

Transforming Service Delivery for Hybrid Clouds through Big Data Analytics and Automation


The rapid emergence of hybrid clouds as a core element of enterprise IT infrastructures creates new challenges and business opportunities for service providers. Rapidly accelerating business cycle and a blurring of application and infrastructure services puts pressure on IT service delivery.

We are going to discuss how large-scale automation of IT processes coupled with advanced analytics and cognitive technologies create a feedback loop for continuous improvement of delivery quality.


Dr. Kloeckner is responsible for building the technology platform for next generation infrastructure services delivery at IBM GTS, and for innovation across the entire delivery lifecycle.

He has held executive leadership positions in strategy, architecture and development in Germany, the UK and the USA, and has delivered many industry leading software products.

Prior to his current position, as General Manager, Rational Software, IBM, he was responsible for Software and Systems Lifecycle Management Tools and led the transformation of the portfolio to DevOps and Continuous Engineering.

As CTO of the first Cloud Computing initiative in IBM’s Corporate Strategy team he created the Beta for IBM’s first public cloud. As CTO of IBM Software Group he directed its technical and software engineering strategy, including the transformation to lean and agile development throughout the company. As head of development for Tivoli, he introduced service management concepts into its portfolio. As CTO for WebSphere he developed the technical strategy for the evolution of IBM’s application integration middleware platform in support of service-oriented architectures. As Director of the Hursley Lab in the UK and VP of Business Integration Development, he grew IBM’s message oriented middleware to a full integration portfolio including IBM’s first Enterprise Service Bus. As Director of the German Software Lab, he developed IBM’s first workflow management system.

He joined IBM in 1984 as a development engineer in the Boeblingen Development Laboratory in Germany, working on porting UNIX to the mainframe.

Dr. Kloeckner received a Master’s Degree and Ph.D. in Mathematics from Goethe University in Frankfurt, Germany and an honorary degree of Doctor of Science from the University of Southampton, UK. He is a Fellow of the BCS and since 1997 an honorary professor at the University of Stuttgart.